Support

Something not working, or a question we have not answered? Email us and a person will read it.

We aim to reply within two business days. Telling us your device, the app version and what you were doing helps us fix it faster.

Common questions

I signed in but I cannot see any shops.: Shops are shown based on where you are. If the list is empty, there may be no partner shops near you yet, or location permission is off, so we cannot work out where you are. Check the app's location permission in your device settings.
Can I buy from a shop through the app?: No. Pinpund lists shops and how to reach them: it is a directory, and it does not take payments. Anything you buy, you arrange with the shop directly.
A shop's details are wrong, or a shop is missing.: Email us with the shop's name and what is wrong, and we will get it corrected. The same goes for a shop you think should be listed.
I am not getting notifications.: Check that notifications are enabled for Pinpund in your device settings. Signing out removes this device's notification token, so you will need to sign back in to start receiving them again.
How do I change the language?: Profile → Settings → Language. Pinpund is fully available in Arabic and English, including notifications, and lays out right-to-left in Arabic.
How do I delete my account?: See the account deletion page. It explains what gets removed and how to request it.